Terms of Service

These Terms of Service ("Terms") govern your use of the websites, applications and subscription software provided by Toi 'n' Moi® Ltd ("we", "our", "us"), including toinmoi-ai.com, rotamanagement.com, Rota Manager, Rota Sync, and any other app or service we publish (together, the "Services").

By creating an account, installing an app, or otherwise using the Services, you agree to these Terms. If you are agreeing on behalf of an organisation, you confirm that you have authority to bind that organisation, and "you" means that organisation. If you do not agree, do not use the Services.

Our Privacy Policy explains how we handle personal data and forms part of these Terms.

Toi 'n' Moi® Ltd is a company registered in England and Wales, with its registered office at 20 Wenlock Road, London N1 7GU, United Kingdom. You can reach us at support@toinmoi-ai.com.

You are responsible for the accuracy of the information in your account, for keeping your credentials secure, and for everything done under your account. Tell us promptly if you believe an account has been used without your authorisation.

You must be at least 18 years old to hold an account. Where your organisation adds staff to a Service, you are responsible for ensuring those people are permitted to use it and are informed about how their data is handled.

• Plans and prices are those published on the relevant product's pricing page at the time you subscribe.
• Payment is taken by our payment processor, Stripe. We do not store your card details.
• Subscriptions renew automatically — monthly plans each month, annual plans each year — until cancelled.
• Price changes will be notified at least 30 days before they take effect for your subscription. If you do not accept a change, you may cancel before it applies.
• Free plans are provided as described on the pricing page and may be changed or withdrawn on reasonable notice.
• Taxes are added where applicable. Prices are stated in pounds sterling unless shown otherwise.

If a payment fails, we may suspend access to paid features until it is resolved. We will tell you before doing so.

You may cancel a subscription at any time. Cancellation takes effect at the end of the period you have already paid for, and you keep access until then. We do not generally refund part-used periods.

If you are a consumer rather than a business, nothing in these Terms affects your statutory rights, including any right to cancel a distance contract within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where you ask us to begin providing a Service during that period, you may be charged for what you have used.

Purchases made through the Apple App Store or Google Play are subject to those stores' own refund processes, which we do not control.

You agree not to:

• use the Services unlawfully, or to store or transmit unlawful material;
• attempt to gain unauthorised access to the Services, other accounts, or our infrastructure;
• probe, scan or test the vulnerability of the Services without our written permission;
• resell, sublicense or provide the Services to a third party as your own product;
• copy, decompile or reverse engineer the Services except where the law expressly permits it;
• interfere with the operation of the Services, or place an unreasonable load on them;
• remove or obscure any proprietary notice, or misuse our trade marks.

You keep ownership of the data you put into the Services. You grant us the licence we need to host, process and back it up in order to provide the Services to you.

Where you use a Service to process personal data about your own staff or clients — as you do with Rota Manager — you act as the data controller and we act as your processor. We process that data on your documented instructions, in line with our Privacy Policy. If you require a separate written data processing agreement, contact us and we will provide one.

On termination you may export your data using the tools provided in the Service. After a reasonable period we may delete it. Do not rely on us as your only copy.

The Services, and all software, design, text and trade marks in them, belong to us or our licensors. Toi 'n' Moi® is a registered trade mark. We grant you a non-exclusive, non-transferable right to use the Services during your subscription, for your own business purposes, in accordance with these Terms. No other rights are granted.

If you send us feedback or suggestions, we may use them without obligation to you.

The Services rely on third parties, including Stripe for payments, Apple and Google for app distribution, and messaging providers where you enable those features. Your use of those services is governed by their own terms. We are not responsible for them, and we cannot guarantee their availability.

We work to keep the Services available and to fix faults promptly, but we do not guarantee uninterrupted or error-free operation. We may carry out maintenance, and will try to schedule anything disruptive outside normal UK business hours.

Support is provided by email at support@toinmoi-ai.com during UK business hours. We may change or discontinue features. If we withdraw a material feature from a paid plan, we will give you reasonable notice and, where that leaves the plan materially less useful to you, you may cancel and receive a pro-rata refund of the unused period.

Except as expressly stated in these Terms, and to the extent permitted by law, the Services are provided "as is" and we exclude all implied warranties, including those of satisfactory quality and fitness for a particular purpose. Nothing in this section affects the statutory rights of a consumer.

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that, and where you use the Services for business purposes: we are not liable for loss of profit, loss of business, loss of goodwill, or for any indirect or consequential loss; and our total liability arising out of or in connection with the Services in any 12-month period is limited to the amount you paid us for the Service in that period.

We are not liable for any regulatory penalty, enforcement action or claim arising from your own compliance obligations. See section 8.

We may suspend or terminate your access if you materially breach these Terms, if payment remains outstanding after notice, or if we are required to do so by law. Where circumstances allow, we will warn you first and give you a chance to put it right. You may stop using the Services and close your account at any time.

We may update these Terms. If a change materially affects your rights, we will give notice by email or in the Service before it takes effect. Continuing to use the Services after that date means you accept the updated Terms. The date at the top of this page shows when it last changed.

These Terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident elsewhere in the UK, you may bring proceedings in your own jurisdiction. These Terms are the entire agreement between us about the Services. If any provision is found unenforceable, the rest continues to apply.